Refund policy

At ALORIVO LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, we believe that kitchen tools should be as beautiful as they are functional. We want you to enjoy every moment with our products. However, if our design doesn't perfectly fit your lifestyle, we are here to help.

Last updated: September 2, 2026

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To ensure a smooth process for our premium products, please review the eligibility criteria below:

Timeframe Your return request must be initiated within 30 days of delivery.
Item Condition The item must be unused, unwashed, and in the same condition in which it was received, with all original parts and accessories and in its original protective packaging where reasonably possible.
Proof of Purchase A receipt, order number, or other proof of purchase is required.
Non-Returnable Products that have been used, washed, cut on, seasoned, stained, altered, or damaged after delivery; custom products; gift cards; and items clearly marked as Final Sale before purchase.

Non-returnable-item exclusions do not limit your rights if an item arrives damaged, defective, materially different from its description, or if Alorivo sends the wrong item.

Damages, Issues & Glass Disclaimer

Please inspect your order upon reception. We take extreme care in packaging our glass products, but accidents can happen during transit.

Special Note for Glass Products
1. Shipping Damage, Defects, or Incorrect Items

If your item arrives shattered, chipped, damaged, defective, materially different from its description, or is not the item you ordered, please contact us at support@alorivo.com. For visible shipping damage, please contact us within 48 hours of delivery whenever possible and provide clear photos of the item, shipping box, packaging, and shipping label. Reports submitted after 48 hours will still be reviewed based on the circumstances and applicable consumer rights. Once the issue is confirmed, we will arrange an appropriate replacement or refund.

2. User Damage

While our tempered glass is designed for durability, it is not unbreakable. Damage caused after delivery by drops, impact, misuse, improper care, or avoidable thermal shock is not covered. This exclusion does not apply to a confirmed manufacturing defect or other rights available under applicable law.

How to Start a Return

To start a return, contact us at support@alorivo.com or, if available, use the order page in your customer account. Please include your order number, the item you want to return, the reason for the return, and photos if the item is damaged, defective, or incorrect.

  • • If your return is accepted, we’ll send you a return shipping label, where available, as well as instructions on how and where to send your package.
  • • Items sent back to us without first requesting a return will not be accepted. Do not send returns to our registered business address; the authorized return address will be provided with your return instructions.
  • • For a change of mind, ordering the wrong item, or another customer-related reason, the customer is responsible for return shipping. If we provide a prepaid return label, the actual label cost will be deducted from the refund, capped at a maximum of $15.
  • • If the return is caused by a damaged or defective item, an incorrect item sent by Alorivo, or another confirmed Alorivo error, Alorivo will cover the authorized return shipping cost and no return shipping fee will be deducted from the refund.

Exchanges

We support exchanges for eligible items within the 30-day return window. Exchanges are processed as a return followed by a new order; we do not directly swap one item for another.

Customer Ordered the Wrong Item Contact us to request a return, send the original item back in eligible condition, and then place a new order for the item you want. The customer is responsible for the return shipping cost and any shipping charge that applies to the new order.
Alorivo Sent the Wrong or a Defective Item Contact us before placing a replacement order. Once the issue is confirmed, Alorivo will provide return instructions, cover the authorized return shipping cost, and cover standard shipping for an approved replacement order.
Return & Reorder Process

1. Contact support@alorivo.com and request a return.

2. Return the original item using the approved instructions.

3. Place a new order for the item you want. The new order is subject to current inventory, price, promotions, taxes, and shipping charges. We cannot reserve inventory while a return is in transit.

Refunds

We will notify you once we’ve received and inspected your return. If approved, we will issue the refund to your original payment method within 5–7 business days. Your bank, credit card company, or payment provider may require additional time to process and post the refund. Any expedited shipping charges paid on the original order are non-refundable unless the return results from a damaged, defective, or incorrect item, or another confirmed Alorivo error. Any approved customer-paid return label cost will be deducted from the refund as described above.

Need Help?

Start a return or exchange, or ask a question about product care.

support@alorivo.com

Alorivo Customer Care