Shipping policy
At ALORIVO LLC, 30 N Gould St Ste R Sheridan, WY 82801, we orchestrating the safe delivery of your culinary art pieces.
1. Shipping Rates & Estimates
We believe in transparency. Our shipping rates are calculated to reward our loyal collectors.
Contiguous United States (Lower 48 States)
- • Orders over $99: FREE Standard Shipping.
- • Orders under $99: Flat Rate of $12.00.
*Tip: Bundle your "Vinyl Record" Cutting Board with a "Speaker" Knife Block to qualify for free shipping.
Non-Contiguous U.S. (Alaska, Hawaii, Puerto Rico)
Shipping rates will be calculated at checkout based on the weight and dimensional volume of your package. Unfortunately, free shipping does not apply to these regions.
2. Processing & Delivery Times
Please note that "Processing Time" is different from "Shipping Time".
- Processing (0-1 Days): This is the time it takes for our warehouse team to pick, pack, and quality-check your Sapele wood products. We verify the grain integrity before sealing the package.
- Shipping (2-8 Days): Once handed to the carrier (FedEx, UPS, or USPS), standard ground shipping typically takes 2-8 business days depending on your distance from our fulfillment center.
Our "Vinyl Record Series" items come in specialized packaging designed to mimic classic LP sleeves while providing heavy-duty protection. We use reinforced corners to ensure the wood and brass details arrive in pristine condition.
3. International Shipping (Canada)
We proudly ship to Canada from our global warehouses.
Import duties, taxes, and brokerage fees are not included in the product price or shipping cost. These charges are collected by the carrier upon delivery and are the buyer’s responsibility. To ensure that you are fully aware of the specific cost details, please contact us at support@alorivo.com before placing your order.
4. Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
5. Undeliverable Packages
Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to Alorivo as an undeliverable package.
In the event that this occurs, please contact us at support@alorivo.com to make arrangements for reshipment.
6. Canceled Orders
We make every attempt to process orders as quickly as possible. Therefore, you should notify our customer service to cancel orders before 04:00 PM (PST) on the same day the order was placed by contacting support@alorivo.com. Make sure to include your order number when requesting an order cancellation.
7. Damages & Lost Packages
While we pack with extreme care, transit mishaps can occur.
- • Damaged on Arrival: If your item arrives damaged (e.g., dented wood, broken box), please save all packaging materials and contact us at support@alorivo.com within 48 hours. We will arrange a replacement immediately.
- • Lost Package: If your tracking says "Delivered" but you haven't received it, please check with neighbors or your building manager first. If still missing after 24 hours, contact our support team.
Questions?
We are here to help ensure your delivery goes smoothly.
support@alorivo.comAlorivo Logistics Team